Terms of Services

TERMS OF SERVICE FOR Unlimited Bangladesh Calling.com CALLING SERVICE
These Terms of Service constitute the agreement ("Agreement") between Unlimited Bangladesh Calling ("we", "us", "Unlimited Bangladesh Calling") and the user ("you", "user" or "Customer") of Unlimited Bangladesh Calling calling services and any related products or services ("Service"). BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

1. Customer Information. The customer is responsible to communicate or maintain his/her contact information and address current in the Unlimited Bangladesh Calling database. This can be either done by the customer himself/herself by visiting his/her account at www.unlimitedbangladeshcalling.com/ or by calling Unlimited Bangladesh Calling Customer Support.
2. Service Outages. Customers existing third party provided telephone/cell phone services are used to deliver Unlimited Bangladesh Calling Pin less service. So normal functioning of customers local telephone or cellular service is a pre-condition for accessing all Unlimited Bangladesh Calling services.
3. Availability of the Service. Unlimited Bangladesh Calling Pin less service is currently available to make ONLY outgoing overseas calls from within the USA and Canada. All accounts have unlimited usage based on normal personal calling of any caller . Normal calling is defined as person who calls 15 times a week to Bangladesh and speaks for no more than 30 minutes each time. Unlimited Bangladesh Calling is based on giving a caller an unlimited usage based on no per minute billing and based on 2 times the normal calling by a user. This gives a person enough time to make use of a service far beyond the normal usage scenario.  If a customer is using higher than normal usage or is abusing the service based on more than 3 times the normal usage then such customer may be permanently banned from the service. A caller with Personal account is a normal caller when they make between 1 to 10 different numbers when a caller calls over 20 different numbers that account is not a a normal user.  Normal users do not call more than 20 different numbers in a month we do not restrict how many times you call.   We do consider for occasional higher usage during holidays and special circumstances. Such discretions is solely decided by Unlimited Bangladesh Calling..   Customer using excessively may also be upgraded to a business plan if they conduct business on a personal calling plan. Unlimited Bangladesh Calling is here to protect the integrity and quality of its network and will do and take all necessary steps to block any unwarranted abuse of its service. It is totally at the desecration of Unlimited Bangladesh Calling to determine who is abusing the service and if they should be banned from usage or not. Unlimited Bangladesh Calling reserves the right to act without notice to block such users in order to keep the high availability of the service by its other users.
4. Unlimited Bangladesh Calling Pin less Calling Service is Not a Substitute for Your Local Telephone Service. Unlimited Bangladesh Calling Pin less service is NOT a substitute for customers local telephone service and so Unlimited Bangladesh Calling service does NOT support 911 emergency calling facility.
5. Service Distinctions. Important distinctions exist between traditional telecommunications service and the service offered by Unlimited Bangladesh Calling. The service is subject to different regulatory treatments compared to pure telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.
6. Payment/Recharge. Unlimited Bangladesh Calling Pin less service is a pre-paid long distance service ONLY and is available as long as there is payment in full made for the service period in advance and the user agrees to the terms and conditions of the service. Your credit card on file will be charged automatically on the same day you signed up for the service.   Your changes in any card should be made 5 days before recharge date. 
7. Customers card that declines on the recharge date will be deactivated and reactivation fee will be charged for $20 to reactivate the account .
8. We do not provide call details online or as a bill for user viewing purpose since this is not a per minute service we only can give upon written request total minutes used in a given timeframe and total numbers of unique calls made .
9. Cancelation and Refund Policy. In case the customer wants to close his/her Unlimited Bangladesh Calling account in first 30 days of service then Unlimited Bangladesh Calling will refund any unused portion of the customers credit balance less any activation fee paid. This is applicable for initial payment only. Cancelation in middle of a service period will be charged for the full month of service and no further charge will be made to the account. All other service cancelation should be done 5 calendar days before the next billing cycle starts.
10. Rate Change Notification. Rate changes may occur without any prior notice. However all rate changes will be posted on the web site http://www.unlimitedbangladeshcalling.com/plans.php for customer information. Customers are advised to monitor rates on the web from time-to-time.
11. Access Numbers. Local access to all markets is NOT available i.e. local number access to all customers can not be ensured. If the customer is not covered by local access numbers he/she is advised to use phones/cell phones those have nation wide free dialing to access Unlimited Bangladesh Calling service .   Charges for calling the local access number to use the the unlimited service is not the responsibility of Unlimited  Bangladesh Calling .com
12. Toll Free Access is not available at this time only local numbers in area we have network is available please see FAQ section at http://www.unlimitedbangladeshcalling.com/faq.php.
13. Change of Account Number. The account number is the customers first registered telephone number and it can not be changed by the customer. Customer subscribing to the unlimited services to all destinations can not change a registered number for the first 30 days of the account activation. In Six month customer is allowed to change number 1 time only. If customer wants to change number more than 1 time in six month there will be activation change fee of $20 per change each time. If your registered phone number is not in service or disconnected then such number has to be out of service in order to change it. Unlimited service is not meant for sharing and that is why changes are not allowed
14. Charges and Fees/Taxes. Unlimited Bangladesh Calling service rates do not include any duties, sales, use, value added, excise, federal, state, local, public utility or other taxes. All such taxes if applicable shall be charged to the customer along with the charge for the calls made unless the customer provides Unlimited Bangladesh Calling with an appropriate exemption certificate.
(a) There is NO connection fees, and account maintenance fees there is no contract or commitment to service unless provided in the plan description.
(b) Payphone Service not offered on unlimited plans
15. Quality/Connectivity and Billing Issues. The Unlimited Bangladesh Calling Pin less service is an Information Service based on VOIP and Digital technology and is provided on BEST EFFORT basis. Unlimited Bangladesh Calling does NOT guarantee the quality of such VOIP service to match that of conventional circuit switched PSTN service because that is technically infeasible. It is important that the customers be aware of this distinction. Customers must dispute any charges for the services used in writing (email accepted) to Unlimited Bangladesh Calling within thirty (30) days of the date of the charge or the customer waives any objection. Written statements disputing charges must be sent to: Billing Department, Unlimited Bangladesh Calling.com, 18352 Dallas Parkway # 370 , Dallas , Tx 75287 USA.  Credit Card changes can be submitted 5 days before end of the billing cycle and any new card number will be effective form the next billing cycle.
16. Reporting an Unresolved Charge Dispute with Credit Card Company. While great care has been taken in the development of Unlimited Bangladesh Calling Pin less system to avoid such situation, we recognize our valued customer right to report unresolved disputes on charges to his/her credit card company. However we strongly suggest the customer to view his/her purchase activity online and crosscheck with relevant credit card bill. Unlimited Bangladesh Calling sincerely wishes to maintain good and lasting relationship with its valued Customer and so it is advised that the customer discuss the transactions in question with Unlimited Bangladesh Calling through Customer Support at 1 (800) 465-5015 (from USA and Canada) or by email at support@unlimitedbangladeshcalling.com first. Unlimited Bangladesh Calling maintains detailed log on every call made and every payment transaction by every customer for one full year. So we do not see any reason for any dispute not being solved by mutual discussion. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a $55.00 processing fee per erroneous dispute from his/her credit balance with Unlimited Bangladesh Calling. In case of shortage of fund in customer account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account.
17. Use of Promotion Code to Open Account and Privacy. By entering/using a promotion code of a referrer while opening Unlimited Bangladesh Calling account you understand that the specific referrer, if he happens to be a Unlimited Bangladesh Calling marketing partner, will have access to certain information on your account like name, email address, Unlimited Bangladesh Calling account telephone number, recharge dates, and amounts. Unlimited Bangladesh Calling marketing partners are legally bound to handle such information with strict confidentiality.